Frequently Asked Questions

No appointment is necessary for most repairs! Walk-ins are welcome. However, for broadband installations and AI consultations, we recommend booking ahead to ensure availability. You can book online or call us at 01 588 1787.

Monday to Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 5:00 PM
Sunday: 11:00 AM - 4:00 PM

Yes! Killiney Shopping Centre has free parking available for all customers. We're located in Unit 12, easily accessible from the main entrance.

Most phone repairs — including screen and battery replacements — are completed within 30-60 minutes. Water damage repairs may take longer (up to 24 hours) depending on severity. You can shop in the centre while we work!

We use premium-quality replacement parts that meet or exceed OEM specifications. For Apple devices, we offer both aftermarket and genuine Apple parts — we'll discuss options and pricing with you before proceeding.

All our repairs come with a 12-month warranty covering both parts and labour. If the same issue reoccurs within the warranty period, we'll fix it free of charge. Terms and conditions apply — ask in-store for details.

For most hardware repairs (screen, battery, charging port), your data remains untouched. For software-related repairs or OS reinstallation, we'll always advise you about potential data impact and can perform a backup first.

We provide free diagnostics and upfront quotes before any work begins. There are no hidden charges. Visit our service pages for starting prices, or call us for a quick estimate.

We accept cash, all major credit and debit cards, Apple Pay, Google Pay, and contactless payments. We also offer Revolut and bank transfer for larger jobs.

No fix, no fee — that's our guarantee. If we can't repair your device, you won't be charged for the diagnostic or any attempted repair work.

Yes! All broadband setup and troubleshooting services include a home visit within the Killiney, Dalkey, Shankill, and surrounding areas. We can also offer remote support for simple configuration issues.

We help with smart home setup (Google Home, Alexa, HomeKit), AI assistant configuration (ChatGPT, Claude), home automation, and general AI consultation. Visit our AI Solutions page for full details.